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Registration Manager

Council on International Educational Exchange • Full-time • Remote (United States) • max $57k / year • 2h ago

Position: Registration Manager

Reports to: Registrar

Department: Academic Affairs - Registration, Study Abroad

Location: US Remote and Canada

Who we are:

CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and multi-cultural world.

Why work with us:

You will change the world. CIEE builds bridges between people, countries, and cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives; our alumni change the world. Be part of the change!
You will receive a competitive total rewards package. CIEE provides all employees with exceptional benefits offerings that increase total compensation by up to 25%. Our top-tier benefits include:
Paid time off and Parental leave
Gym Reimbursement Program
Employee Assistance Program
Short-term & Long-term Disability
6 floating Fridays (based on our eligibility rules)
CIEE Study Abroad and TEFL Program discounts
403(b) Retirement Plan with employer contribution
Insurance Coverage (life, travel, medical, dental, and vision)
Flexible Spending Accounts/Health Savings Account (medical and dependent)
Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)
You will be part of a fast-paced, international, and collaborative team of professionals. CIEE operates the largest nonprofit network of study abroad locations, with facilities and staff in 30 countries. Additionally, we help international participants from over 140 countries come to the USA each year. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our almost 80-year-old mission to make the world a more peaceful place.

Who you are:

The Registration Manager has primary responsibilities in managing training and compliance with CIEE Academic Policies and registration-related procedures. The Registration Manager is responsible for the development and implementation of all training sessions and materials related to academic policies and procedures. In addition, the Registration Manager is accountable for the management of a team of Registration Coordinators supporting study abroad programs. The Registration Manager contributes as part of the greater Registration team in support of the strategic initiatives of the Academic Affairs Department, in alignment with the CIEE Strategic Plan.

What you’ll do:

Manage the development and implementation of specialized, registration-related materials and procedures needed for registration and course selection operations; ensure alignment with CIEE academic policies.
Manage the student course selection process and the generation of schedules for advising portfolios.
Manage strategic development, training, and oversight of all Academic Affairs processes related to courses and academic policies and procedures.
Manage a team of Registration Coordinators, overseeing the timeliness, integrity, and accuracy of course-related data administration and reporting for registration and grades processing.
Supervise Registration Coordinators on administrative tasks associated with the grade appeal process and serve as a member of the CIEE Academic Appeals Committee.
Train Registration and other CIEE teams on the application of existing and new policies and procedures. Perform regular analysis of existing policies and make recommendations to the Registrar for improvements and additions. Ensure the creation and dissemination of training modules and reference materials for all relevant academic resources.
Develop and assist with the delivery of registration and grades-related training materials for CIEE US and overseas staff.
Assist with the review and development of Marketing and web materials related to registration and courses.
Work closely with the Registrar and other Registration team members to:
Create and implement workflow efficiencies and ever-improving mechanisms for cross- and intra)-departmental cooperation and communication, to appropriately manage and maintain academic policy compliance and standards.
Create systems for placing, tracking, and managing expectations for related requests.
Communicate progress on team projects.
Collaborate on solutions to any workflow or team-to-team communication issues.
Support improving the student and resident staff user experience in the course registration system.
Respond promptly to all questions, issues, problems, and/or needs of Registration team members and CIEE Portland and/or site staff related to the job duties as outlined.
Perform other duties as assigned.

What you’ll bring:

The ideal candidate will possess:

Bachelor’s degree.
A minimum of four (4) years of related full-time administrative experience within a college or University Registrar’s office, or within a study abroad office, is required.
Prior experience within a study abroad provider organization is preferred.
A minimum of two (2) years of supervisory experience with leading projects or management is preferred.
Readiness to grow and develop yourself, our client group, and our Company.
Ability to embrace CIEE’s Core Values (Excellence, Integrity, Respect, Inclusion, and Problem Solving) and culture.

CIEE believes that professionals with varied backgrounds bring unique approaches and ideas to solving problems and advancing our mission to bring the world together. Qualified candidates from underrepresented groups are strongly encouraged to apply.

Due to federal regulations and CIEE policies, a background check, reference check, and education and employment verification will be conducted as conditions of employment.