Position: Associate Director of Sales, High School Study Abroad
Reports to: Executive Director of Sales, High School Study Abroad Programs
Department: High School Study Abroad
Location: U.S. Remote (California, Arizona, Utah, Nevada), with 30-40% travel, see below
Compensation: $100,000-$125,000 annual compensation (on-target earnings, inclusive of eligible incentive pay)
Who we are:
CIEE is a non-profit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and multi-cultural world.
Why work with us:
- You will change the world. CIEE builds bridges between people, countries, and cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives; our alumni change the world. Be part of the change!
- You will receive a competitive total rewards package (only applicable for U.S. employees).CIEE provides all employees with exceptional benefits offerings that increase total compensation by up to 25%. Our top-tier benefits include:
- Paid time off and Parental leave
- Gym Reimbursement Program
- Employee Assistance Program
- Short-term & Long-term Disability
- 6 floating Fridays (based on our eligibility rules)
- CIEE Study Abroad Program discounts
- 403(b) Retirement Plan with employer contribution
- Insurance Coverage (life, travel, medical, dental, and vision)
- Flexible Spending Accounts/Health Savings Accounts (medical and dependent)
- Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)
- You will be part of a fast-paced, international, and collaborative team of professionals. CIEE operates the largest nonprofit network of study abroad locations, with facilities and staff in over 30 countries. Additionally, we help international participants from over 140 countries come to the USA each year. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our almost 80-year-old mission to make the world a more peaceful place.
Who you are:
The Associate Director leads a five-territory regional sales team to grow CIEE’s full suite of precollege study abroad programs: High School Summer Abroad, High School Semester Abroad, Custom Programs, Gap Year Abroad, and College First Year Abroad. The Associate Director of Sales will manage five territory Sales Managers as direct reports, each of whom oversees 1-2 Sales Coordinators. The full team spans four California territories plus one Minnesota/Wisconsin/Utah territory, totaling 12-16 sales professionals. You’ll draw on your own sales skills and experience to lead and train your sales team. Your job is to make everyone on your team more effective through coaching, accountability, intentional training, and support with higher-level sales. Willingness to address performance issues directly and quickly, should they arise, is essential.
The right candidate is a hands-on coaching manager first, a sales strategist second, and a passionate advocate for international education throughout. You are equally comfortable providing performance feedback and pitching a superintendent. You hold people to a high bar because you believe in their ability to reach it and you invest in staff development.
This role is fully remote. You should live in Pacific or Mountain time zones and be willing to travel 25-35% of the time.
What you’ll do:
- People Leadership & Performance Management:
- Manage and develop five Sales Managers as your direct reports. Set clear expectations, give consistent feedback, and run regular 1:1s that move people towards sales goals. Support and monitor the management of Sales Coordinators, coaching your Sales Managers to hold their own direct reports accountable, and stepping in directly when a territory needs it.
- Build a culture of accountability and high standards that the entire 12–16-person team buys into. Recognize excellent work publicly; address inconsistent work privately and quickly.
- Hold the bar on performance. Identify underperformance early, design and execute coaching plans, and make timely decisions, including PIPs and exits, when coaching doesn't produce change.
- Develop the next generation of CIEE sales leaders. Identify high-potential sales individuals and support their professional growth. People Leadership & Team Management
- Sales Leadership & Strategy:
- Apply your own experience and success to guide your team in overall sales strategy, specific tactics, best practices, and conversion methods.
- Drive regional strategy to exceed ambitious enrollment and revenue goals across all program lines.
- Shape the expansion of school and district partnerships, with a focus on cultivating relationships with key school and district-level stakeholders.
- Partner with state language teacher associations to reach new stakeholders.
- Model best-in-class sales practices through field work, ride-along, and live coaching on virtual calls.
- Training & Development:
- Own the training plan for the regional team. Ensure deep product knowledge across all Global Navigator programs and consistent application of CIEE's sales methodology.
- Conduct in-field training and stakeholder meetings to develop your Sales Managers' ability to lead higher-level account conversations.
- Contribute to the design and delivery of three annual in-person teamwide sales training events.
- Pipeline & Operational Excellence:
- Guide teams to effectively manage their application pipeline, execute high-volume outreach, and convert applications into traveled students.
- Oversee pipeline reviews, CRM hygiene, and reporting to inform strategy and decisions.
- Drive consistent sales strategies for both scholarship and full-pay student demographics.
- Partner with the Data Analyst team and other department leaders to refine CRM management, improve systems, and ensure accurate reporting. Surface and resolve challenges in struggling territories.
- Field Presence & Representation:
- Represent CIEE at regional and national conferences and CIEE-sponsored events.
- Build and advance new key accounts through in-person engagement.
- Travel 25-35% of the time, including overnight travel, to support your teams and represent the organization.
- Customer Support:
- Provide on-program support to parents and legal guardians for escalated on-program issues, a meaningful but limited part of the role.
- Special Projects:
- Lead initiatives related to new school sales, custom programming, operational efficiencies, and new business opportunities as they arise.
What you’ll bring:
The ideal candidate will possess:
Required:
- 5+ years of B2C or B2B sales experience, including a minimum of 3 years managing a sales team.
- Strong personal sales ability, with a track record of success in achieving ambitious year-over-year B2C and/or B2B sales goals.
- Demonstrated experience managing staff to meet clear metrics and address performance issues.
- Proven track record coaching individuals into high performers with advancement potential, with specific examples you can describe in interviews.
- .Proven experience in B2B account development for channel selling.
- Demonstrated proficiency in B2C inside phone sales.
- Exceptional written and verbal communication skills.
- Proficient with Microsoft products, Salesforce, and other CRM tools.
- Willingness to travel 25-35% of the time.
Strongly preferred:
- Experience in the field of international education or related overseas industries.
- Experience living, studying, or working abroad.
- Experience managing a geographically distributed, remote team.
Location Requirements:
The position is available to candidates residing in (California, Arizona, Utah, Nevada) remotely, with 30-40% travel.
Compensation
$100,000-$125,000 annual compensation (on target earnings, inclusive of eligible incentive pay).
CIEE believes that professionals with varied backgrounds bring unique approaches and ideas to solving problems and advancing our mission to bring the world together. Qualified candidates from underrepresented groups are strongly encouraged to apply.
Due to federal regulations and CIEE policies, a background check, reference check, and education and employment verification will be conducted as conditions of employment.
