Northeast Bank is a full-service community bank and a national commercial real estate lender with offices in Maine, Massachusetts, New York, and Connecticut and California. We are looking for motivated and talented individuals who want to make an impact in a growing company that cares about its employees, customers, and the communities it serves. Northeast Bank provides competitive compensation and benefits, generous PTO, and a hybrid work environment dependent on the role. If you are looking for a growing organization that prioritizes its employees, we encourage you to apply.
POSITION SUMMARY: Responsible for executing fraud prevention and detection strategies, conducting investigations, and implementing measures to reduce fraud risk.
RESPONSIBILITIES:
- Monitor and analyze transaction data, customer accounts, and other relevant information to identify and investigate unusual or suspicious behavior. This includes reviewing alerts generated by fraud detection systems.
- Conduct initial review of suspected fraud cases, gathering evidence, and documenting findings. Escalate complex cases to the Senior Fraud Risk Analyst for thorough investigation.
- Utilize fraud detection tools to identify patterns, trends, and anomalies associated with fraudulent activities.
- Stay updated on industry trends, emerging threats, and best practices on fraud prevention.
- Collaborate with various teams, including IT, Compliance, Legal, Banking Centers, and Deposit Services to support current fraud strategies.
- Document and maintain accurate records of investigations, findings, and actions taken.
- Handle customer disputes or claims related to unauthorized or fraudulent transactions. This may include investigating the dispute and preparing customer communications.
- Ensure that all fraud and dispute resolution activities comply with relevant laws, regulations, and industry standards.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Proven experience in fraud detection, prevention, or investigation.
- Knowledge of fraud detection tools, data analysis, and investigation techniques.
- Familiarity with regulatory requirements related to fraud risk management and customer disputes.
- Strong analytical and problem-solving skills.
- Attention to detail and the ability to handle sensitive information discreetly.
- Jack Henry Silverlake Core experience is preferred.
- Skills utilizing Microsoft Applications (Excel, Word, PowerPoint).
- Ability to work independently and manage multiple projects simultaneously.
- Communicate effectively, both verbally and in writing, with all levels of staff and outside vendors.
PHYSICAL DEMANDS AND CONDITIONS:
- Ability to work flexible hours.
- Must be able to occasionally lift-up to 25lbs.
- Consistently operates a computer and other office machinery such as calculators, copy machine and printers.
Northeast Bank is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national original, veteran status and any other classification protected by Law. We celebrate diversity and are committed to creating an inclusive environment for all employees.
