Position: Strategic Account Manager

Reports to: Director, Host Relations

Department: Seasonal Exchanges

Location: U.S. Remote

Who we are:

CIEE is a nonprofit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people develop skills for living in a globally interdependent and multi-cultural world.

Why work with us:

You will change the world. CIEE builds bridges between people, countries, and cultures. We help young people participate in high-quality international exchange and study abroad programs that bring the world together. We change lives; our alumni change the world. Be part of the change!
You will receive a competitive total rewards package. CIEE provides all employees with exceptional benefits offerings that increase total compensation by up to 25%. Our top-tier benefits include:
Paid time off and Parental leave
Gym Reimbursement Program
Employee Assistance Program
Short-term & Long-term Disability
6 floating Fridays (based on our eligibility rules)
CIEE Study Abroad and TEFL Program discounts
403(b) Retirement Plan with employer contribution
Insurance Coverage (life, travel, medical, dental, and vision)
Flexible Spending Accounts/Health Savings Account (medical and dependent)
Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)
You will be part of a fast-paced, international, and collaborative team of professionals. CIEE operates the largest nonprofit network of study abroad locations, with facilities and staff in over 30 countries. Additionally, we help international participants from over 140 countries come to the USA each year. Committed to excellence and solving whatever problem the world throws at them, CIEE professionals work on international teams and are dedicated to advancing our over 80-year-old mission to make the world a more peaceful place.

Who you are:

As Manager, Strategic Accounts, you will lead a team of International Recruitment Specialists responsible for providing gold standard service to the largest (platinum) accounts for Summer Work and Travel to drive host employer engagement, job sales, and placements. Your primary focus will be guiding your team to successfully provide high-touch service to defined host employers to increase job renewals year-over-year to maximize CIEE placed participants. You will coach staff on effective account management and sales, resolving host-related issues and requests, and placing participants quickly and effectively to ensure long-term client relationships.

What you’ll do:

Provide sales and account management leadership to a team of International Recruitment Specialists supporting the largest Summer Work and Travel host employers.
Maximise renewals for each season from managed host relationships.
Collaborate with leadership to develop and execute strategic sales plans to add additional strategic accounts.
Set individualised sales/renewal goals and pipeline targets for team members.
Create outreach strategies to engage hosts and provide high-touch support.
Provide gold standard account management to host accounts by building long-term relationships, ensuring the international recruitment specialists are delivering on commitments, and identifying opportunities for growth and retention.
Oversee hiring and placements for all assigned accounts.
Consult with hosts on hiring strategies aligned with participant availability and market trends.
Work cross-functionally with compliance, participant services, and other internal teams to ensure host satisfaction and program quality.
Ensure a positive experience for all stakeholders through proactive communication and support.

What you’ll bring:

The ideal candidate will possess:

Bachelor’s degree required.
A Minimum of 3-6 years of previous sales and customer success required, B2B and human capital solutions preferred.
A Minimum of 1-3 years of people management experience preferred.
Ability to draw conclusions and create a strategy based on metrics.
Strong verbal and written communication skills are required.
Strong organisational skills with attention to detail required.
Proactive and a preference for working in a fast-paced environment.
Ability to work with remote field staff.
Ability to investigate and analyse information to draw conclusions and solve problems efficiently.
Energetic, personable, goal-oriented, and team-oriented.
Tolerance for ambiguity and a sense of humour.
Technology proficiency required — experience with Salesforce, Microsoft Suite, Teams, preferred.
Innovative, creative, and flexible in a changing environment.
A passion for CIEE's mission and global exchange.

CIEE believes that professionals with varied backgrounds bring unique approaches and ideas to solving problems and advancing our mission to bring the world together. Qualified candidates from underrepresented groups are strongly encouraged to apply.

Due to federal regulations and CIEE policies, a background check, reference check, and education and employment verification will be conducted as conditions of employment.

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